Recorded with old-skool technology—mini-cassette!—but don't let the tape noise dissuade you. Steve Portigal delivers an absolutely fascinating interview with Chris Miller, founder of LifePlays, a firm that uses improv techniques to help companies communicate better, think better, and be better. We wouldn't say that "improvisation is the new black," but in case anyone does say it, well, you heard it here first.

"Don't audience yourself."
"Say your offer and let the people connect with it."
"Keep the yes."

Sound too touch-feely? You'll be surprised.

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