This is the largest annual gathering of service design professionals, providing a unique opportunity to engage and contribute to the evolving field on a global level. Last year´s autumn, over 650 global thought leaders and practitioners across Hospitality, Insurance, Retail, Telco, Finance, IT and Health Care from 40+ countries, gathered for the 7th Annual Service Design Global Conference in Stockholm to share the latest thinking, trends and best practices to empower change through Service Design.
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We, the service design community, those who practice and study it, those who commission it and also those who do it under a different name, are on a journey.
For the past 20 years we've moved from sketchbook to spreadsheet – transforming ourselves and our approach, our organisations and the benefit we bring. We've focused on innovation, on the meaning of what we do, and on quality of life.
We are starting to see real change. Service design has already moved in house: it's changing organisations in both the private and public sectors, their working practices and policies, and the way we think about and measure value – from ROI to human impact.
All of this has changed how we do what we do, and why we do it in the first place.
Join us in taking the next step on that journey.
Method & Tool Innovation
What new tools or methods have you used that advance the practice of service design?
Selling Service Design
Whether internal or external, how have you been able to articulate the value and build relationships to get service design done?
Small Steps, Quick Wins
How are you piloting larger programs of work to gain traction and prove the value of service design?
Role of Non-Designers
How are non-designers contributing to the service design process?
Capability Building
How are you building service design capabilities within your organization?
Beautiful Delivery
How have aesthetics and beauty contributed to the success of your service design solutions?
Culture Change
How has service design contributed to changing the culture of your organization or the organizations you work for?
Business Impact
How are you measuring results? How has your service design work influenced the business model?
Service Innovation
How has your work led to service innovation and differentiation?
System Change
How has your work challenged, changed, or influenced the creation of service systems?
Quality of Life
How has service design improved the lives of those you serve?
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