"Within six years of purchase 29% of upright Dyson vacuum cleaners and 22% of their cylinder vacuums needed repairing." Though it is the least reliable, it is the fifth most popular and often recommended to friends by users.
Based on 14,000 replies to a questionnaire sent out by British publication Which?, a designer might take away a few things from this finding: (cynically) it is form over function after all; (generously) early strong performance can carry a product-user relationship through the tough times, and/or (likely) strong brands tell us compelling stories that we favor over reality.
Bosch and Miele do well in the survey.
The Guardian story: Trendy appliances often least reliable - found at boing boing
