Some clients try to ensure they get the most value by pushing for more wireframes, more scope, more whatever--all quantitative indicators of value. Instead, clients should be pushing hard to get better quality products. Spend your consulting dollars on design work, not just communication (explaining the process and what's going on to the rest of the organization).and
Have an executive who is willing to make the difficult decisions that may be internally problematic but are in the best interests of the product and its users. One of the most consistent challenges our clients face is the ability to make a decision and move forward. The possibility of removing options from the table often seems like removing the safety net from the project. Don't bind your consultant to superficial work by "keeping your options open."and the best one:
Don't ask for little bits of everything when shown distinct ideas for you to choose between. It's not a menu.thanks Steve Portgal!
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Why must it be so hard? Why must we slap our clients upside the head?
I work in an industry where everything about the sale is a MAJOR struggle and there is no arena to let passion come out to play (unless I get off on boxing and mixed-martial arts). I yearn to escape.
Escape perhaps to your world or the world of communications and design. I imagine there is something that I could do. But it sure wouldn't be in sales. I cannot comprehend dealing with resistance from clients who are not only not open to new ideas, they resist the true and proven.
Perhaps I have personal issues. But why can't we all get along? Why can't I find an industry where folks love the products and services that I sell?