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Fantastic UX Design in the Ford Bronco's Doors
I drive a Volvo 240 because it's a durable, simple machine that is crazy user-friendly - thoughtful, spacious, utilitarian. But they're getting old, and I always wished a modern manufacturer would pick up the Volvo Redblock mantle. The bronco almost feels like a best hope in that direction - sure, it's exponentially more complex, the storage space isn't nearly as good, but it's boxy, has the user firmly in mind, and it SEEMS like quality won at least a few budget arguments. I have doubts that it's capable of the same astronomical mileage as a 240, but fingers crossed. It's an appealing vehicle so far.
In the late 90s, I was in a Ford dealership, waiting to pick up some parts and heard two of the guys in the service department complaining. A customer needed a side-view mirror for their new Explorer, and there were possible replacements. The only way they could figure out which one they needed to order for the customer was to take the door apart (which was a half-day job) and then look at the bolt pattern on the mirror. One of the mirrors would have to be imported from Brazil and was back-ordered for weeks. Hopefully, Ford's stopped doing things like that, or customers will find themselves very unhappy with the expensive vehicle they just bought.