Here's a quick story about unintended consequences in design, specifically when product capabilities exceed our design specifications.
Voice-commands with audio feedback are becoming a more common user interface for cellphones and digital "personal assistants" like Google Home and Amazon's Echo. Many of these devices are always on, listening for a wake-up word or command. South Park played a prank on Amazon Echo owners by having the cartoon characters shout the Alexa wake-up word and then rattle off an absurd shopping list.
Google Home, what could go wrong?
Why is this dolphin smiling? Because he just ordered a million bucks of herring through your iPhone's voice interface.
First there was war dialing ("Shall we play a game?"), then there was war driving (naughty Google Street View). Now hackers can just walk around with an ultrasonic speaker blasting, "Hey Google Siri Alexa, call 1-900-PHONE-SCAM".
Ultrasonic signals that pass undetected by users aren't limited to academic stunts. An advertising analytics company called SilverPush turns this excess acoustic capacity into a user-tracking feature, using ultrasonic "audio beacons" to identify people across platforms. Webpage ads or TV commercials that use SilverPush generate a kind of chirp pitched too high for the human ear to detect. When a cellphone app with Silverpush code picks up the chirp emitted by the TV or the computer, it knows that the devices are close together and presumably belong to the same person. Tag, you're it!
It's unlikely that Amazon Echo's designers specified that the microphones and speakers be capable of generating and sensing high-frequency sounds that are inaudible to humans--it's simply excess capacity that the components include "for free". In fact, it's probably more expensive to manufacture microphones and speakers that cannot generate or detect ultrasonic frequencies.
The cute little hard drive LED says: ... - .- -. -.. / -... -.-- / ..-. --- .-. / .- / .-.. .. ... - / --- ..-. / -... .- -. -.- .. -. --. / .--. .- ... ... .-- --- .-. -.. ... (paste to translate)
Why does this matter? The point isn't that we should all channel Gene Hackman in The Conversation, start slapping electrical tape all over our laptop and cellphone cameras, disabling the microphones and yanking out the speakers. Rather, as designers there's a lesson here about how the world will find its own creative applications for unintended capacity in our designs.
Here's an example from our own experience. During an early design review with our Otter newborn warmer, someone pointed out our requirement that the bassinet have a seamless interior (in order to be easy to clean) also meant that the device would be water-tight. Another reviewer then pointed out that a water-tight bassinet meant Otter would make a fantastic heated baby bathtub. Wait, what? Yikes!
This "Design Experience that Matters" series is provided courtesy of Timothy Prestero and the team at Design that Matters (DtM). As a nonprofit, DtM collaborates with leading social entrepreneurs and hundreds of volunteers to design new medical technologies for the poor in developing countries. DtM's Firefly infant phototherapy device is treating thousands of newborns in 21 counties from Afghanistan to Zimbabwe. In 2012, DtM was named the winner of the National Design Award.
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