HOW DO YOU CO-CREATE A PREMIER PEDIATRIC HEALING ENVIRONMENT?
Orlando-based, 1,200-bed, Florida Hospital for Children had a solid reputation as a first-class, well-respected health care facility. However, two years of patient and family satisfaction scores put the facility in the bottom ten percent of hospitals nationwide. A massive functional and emotional facelift was needed to boost the hospital's ratings and better serve its young patients and fretful parents.
CONSIDER HUMAN CONNECTIONS, NOT JUST ROOMS AND WALLS
Common hospital design gripes like cramped patient rooms and remote nurses' stations produce barriers to natural human connection, keeping everyone—patients, staff and families—disconnected and on edge. We put people back in touch throughout the facility with the goal of enhancing both efficiency and healing.
INTEGRATE THE LIGHT, SOUNDS AND SPACES OF HOME
For patients and their families, hospital rooms were uncomfortable at best and stressful at worst. None of the bad feelings helped healing. We gave control of the room experience back to patients with ambient light and sound technology designed to help kids feel less anxious—and more like 'kids' again.
LET THE HEALING BEGIN
Since the redesign, the hospital has improved its operational efficiency and is attracting new patients. More importantly, employee morale has soared, employee retention rates have improved, the hospital's pediatric emergency room is now ranked top in the nation and patient/family satisfaction scores have not only rebounded, they've skyrocketed. Thus, Florida Hospital for Children can now offer an experience blueprint to pediatric healthcare facilities around the world.