A few years ago, business leaders lost sleep wondering if their website or app was engaging enough. Today, we realize these touchpoints, while important, are only a small part of a much more complex journey. Great service experiences involve elegant orchestration of all the moments customers or clients engage with your organization, whether they're attending an event, calling a 1-800 number, or receiving a text. In this immersive workshop, you'll learn (and apply!) practical tools that will help you understand your customer's entire journey, identify ways to make it more seamless and delightful, and positively impact your success metrics.
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