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The Sweater Stone, Patagonia, Product Longevity, and How to Keep Customers for Life
This is great. Explaining why is so important.
Thanks for the story and confirmation of Patagonia's dedication to service. Of course, the premium you are paying on the products helps to fund that kind of service, but it is telling nonetheless.
i work with a local outdoor brand here in the philippines and we offer repairs for our products should they break.